Terms of service

1. Agreement

Metric Verify is a trade name of Rao LLC ("we," "us," "our"). These Terms govern your use of metricverify.com and any services you obtain from us ("Services"). By using the site or purchasing Services, you agree to these Terms. If you do not agree, do not use the site or purchase Services.

Contact: contact@metricverify.com

2. Services

We provide health and fitness coaching: general education, guidance, and support relating to nutrition, physical activity, sleep, and lifestyle habits. Coaching is educational and behavioral in nature.

The scope, format, duration, and content of your engagement are as described in the offer presented to you at the time of purchase and in any written agreement between us. Those documents control. We may add, change, or discontinue any program or service at any time.

3. Coaching is not medical care

We are not your medical provider. Your coach is not a physician, nurse, physician assistant, registered dietitian, licensed nutritionist, pharmacist, psychologist, psychotherapist, or licensed practitioner of any kind, and does not act as one.

Nothing we provide — on the site, in writing, or in conversation — is medical, nutritional, psychological, pharmaceutical, or professional advice, a diagnosis, a treatment plan, a prescription, or a substitute for care from a licensed provider.

We do not practice any licensed profession or perform any act requiring a professional license. We do not diagnose, treat, cure, prevent, or manage any disease, illness, injury, or condition. We do not advise on anything requiring a prescription, and we do not advise you to obtain, begin, stop, or alter any medication, treatment, or instruction given to you by a licensed provider. We do not interpret laboratory or diagnostic results as clinical findings.

Everything we provide is general wellness guidance for a generally healthy adult. The test is purpose and licensure, not subject matter or category: general information about food, nutrients, activity, sleep, or commercially available products remains general wellness guidance regardless of how any particular substance is classified. Where your goal or your circumstances call for clinical judgment, that is care from a licensed provider, and we will refer you.

Consult your own physician before making any change to your diet, exercise, or supplement routine, and follow their guidance over ours wherever the two differ. In an emergency, call 911 or go to the nearest emergency department. Our messages and calls are not monitored for emergencies and must never be used for urgent needs.

4. Products, supplements, and your own decisions

Any information we provide about a food, supplement, ingredient, or commercially available product — including how it works, what the research says, and what risks are reported — is education to help you make your own decision. It is not a directive, a protocol, or a prescription.

Every decision to obtain or use any product is yours alone, made independently, with the benefit of the product's label and the advice of your own physician or pharmacist. Where we do suggest a product, we suggest it only for use as labeled by its manufacturer.

We do not make, sell, test, verify, or guarantee any third-party product, and we cannot confirm the identity, purity, potency, labeling accuracy, or safety of anything you obtain. We are not responsible for any product you use, for its contents or quality, or for any effect it has on you — including an effect that is a known, expected, or documented property of that product, and including an effect you did not like. Claims of that nature lie against the manufacturer or seller.

You may choose to use things we did not suggest, and we may continue coaching you while you do. Our willingness to continue coaching you is not endorsement, approval, recommendation, or supervision of anything you have chosen to use, and does not make us responsible for it. You agree to tell us what you are using so we can coach you safely. We will not advise on dose, timing, combination, or administration of anything outside Section 3, and will refer you to a licensed provider instead.

To the fullest extent permitted by law, you assume all risk arising from anything you choose to consume or use, and you release us from any claim relating to that choice — whether or not we discussed it with you, and whether or not we suggested it.

5. Your responsibilities, and outcomes

You agree to give us accurate and complete information about your health, to obtain medical clearance from your own provider before beginning, to tell us promptly if your health or medications change, to follow your providers' guidance over ours, to exercise your own judgment, and to stop any activity that causes pain or distress.

We guarantee no outcome of any kind. Results depend on your participation, your genetics, your history, and factors outside anyone's control.

6. Eligibility

You must be at least 18, located in the United States, and legally able to contract.

7. Declining or ending an engagement

We may decline, pause, or end an engagement at any time in our sole discretion — including where we believe you would be better served by a licensed professional, or where you seek guidance outside Section 3. We will refund any prepaid period not yet begun. Declining, pausing, or referring is not a diagnosis and implies nothing about your health.

8. Fees, billing, and cancellation

Fees, billing schedule, any minimum commitment, and any automatic renewal are as disclosed to you in writing before you enroll and in your purchase confirmation. By enrolling in a recurring program you authorize us to charge your payment method on that schedule until the engagement ends or you cancel. Payments are processed by Stripe; we do not store your card details.

To cancel, email contact@metricverify.com from your account address or use the cancellation link in your Stripe receipt. Cancellation is effective on receipt. You need not call us or speak to anyone first. Cancellation takes effect at the end of your current paid period. Payments already scheduled within a disclosed minimum commitment remain due.

Payments are non-refundable, except that we refund any prepaid period not yet begun where we end your engagement under Section 7, and we correct our own billing errors. Nothing here waives a refund right that cannot be waived under applicable law.

If a payment fails, we may pause your access until it is resolved.

9. Communication and privacy

We may communicate by email, SMS, and video conferencing. These are not secure channels and are not intended for sensitive medical information; share only what coaching requires. Messaging is not continuous and is not a clinical or crisis channel.

We keep what you tell us confidential and use it only to provide the Services, except where disclosure is required by law or necessary in our good-faith judgment to prevent serious harm. We are not a HIPAA-covered entity and information you share does not carry HIPAA protections. Our Privacy Policy is incorporated into these Terms.

10. Intellectual property

All site content and all materials we provide are owned by Rao LLC and licensed to you for personal, non-commercial use only. You may not copy, resell, publish, distribute, or use them to advise or coach others. Your own plan materials remain yours to keep and use personally.

We use testimonials, photographs, or your name only with your separate written permission, which you may withdraw for future use at any time.

11. Assumption of risk and release

Exercise and dietary change carry inherent risk, including injury, illness, aggravation of existing conditions, and in rare cases death. You voluntarily assume all such risk.

To the fullest extent permitted by law, you release Rao LLC and its members, employees, and contractors from any and all claims arising out of the Services, any guidance we provide, anything you choose to use, or any decision you make about your health.

12. Limitation of liability and indemnification

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits. Our total aggregate liability for any claim is limited to the amount you paid us in the twelve months preceding it. Some jurisdictions restrict these limits, so parts of this section may not apply to you.

You agree to indemnify and hold us harmless from any claim, loss, or expense, including reasonable attorneys' fees, arising from your breach of these Terms, from inaccurate or incomplete information you gave us, or from your failure to obtain or follow appropriate medical care.

13. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. Before filing any claim you agree to contact us and attempt in good faith to resolve it for thirty days. Any unresolved dispute will be brought exclusively in the state or federal courts of Virginia, and you consent to that jurisdiction and venue.

14. General

We may update these Terms; the date above will change. Material changes affecting active clients take effect thirty days after email notice, and never apply retroactively to fees already paid. If any provision is unenforceable, the rest stands. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a sale or reorganization. These Terms, our Privacy Policy, and any written engagement agreement or purchase confirmation are the entire agreement between us.

Questions: contact@metricverify.com